Refund Policy

Please contact us if you have any issues with your GOALRILLA Basketball Ring.

Within the first seven (7) days from the delivery date, a product that is not being claimed under warranty may be returned for a refund. This is considered Goalrilla’s ‘cooling off period’. However, please note that a $95.00 restocking fee will be charged to the customer to cover the costs associated with the reintegration of the product into our warehouse. Customers will need to organise and pay for return delivery of the product to Goalrilla.

Customers should note that a refund is only acceptable if the product is returned in a condition fit for resale. Once Goalrilla has received the product, it may take up to seven (7) days for a refund to be processed and accepted. It may take a further seven (7) days for the refund to be processed by the relevant financial institutions.